IT Support (Primary — 60%)
- End-user troubleshooting, incident resolution, and clear communication.
- Documentation and user guidance to reduce repeated issues.
- Support for productivity/collaboration tools (as required by the role).
Quick facts
What I do (60/30/10)
I’m primarily focused on IT Support and Systems/Infrastructure Support (60%), with strong experience supporting web platforms (Drupal/WordPress) (30%), and ongoing study in AI (10%).
Systems & Infrastructure (Primary — 60%)
- Linux server administration and production support (services, logs, maintenance).
- Security basics: SSL/TLS, access controls, basic firewall configuration.
- Monitoring, performance checks, and basic automation for repeatable operations.
Web Platforms & CMS Support (Secondary — 30%)
- Drupal/WordPress maintenance, updates, uptime, and platform troubleshooting.
- Support mindset applied to platforms: stability, security, and continuity.
- Database fundamentals (MySQL / Oracle foundations).
Learning (10%)
Currently pursuing an online Master’s in Artificial Intelligence. My near-term focus is strong performance in IT Support / Systems roles while expanding into automation over time.
Highlights
- Improved reliability through proactive monitoring and consistent maintenance practices.
- Strengthened security baseline via SSL/TLS management and basic firewall/access controls.
- Reduced repeat support needs by training users and documenting solutions clearly.
How I approach troubleshooting
- Confirm the issue and scope (who/when/impact).
- Check recent changes, logs, and obvious misconfigurations.
- Isolate: network vs system vs application vs user workflow.
- Apply a safe fix, validate, and document the resolution.
Experience
Web Development Coordinator / IT Support & Systems
RDS-HN — Tegucigalpa, Honduras
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- Supported users and platforms, resolving technical issues and improving system reliability.
- Maintained Linux-based systems and production environments (SSL/TLS, monitoring, basic security configs).
- Coordinated web platform support with focus on uptime, maintenance, and operational continuity.
Web Developer / IT Support
Punto HN — Tegucigalpa, Honduras
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- Provided IT support for platforms and internal users; troubleshot issues to reduce downtime.
- Performed maintenance and updates to improve stability and security.
- Supported CMS environments (Drupal/WordPress) in production contexts.
IT Support Technician (Junior)
Punto HN — Tegucigalpa, Honduras
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- Assisted with end-user troubleshooting, access requests, and basic system tasks.
- Helped maintain continuity through timely support and documentation.
IT Support & Computer Science Instructor
Instituto Fuente Divina — Tegucigalpa, Honduras
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- Provided technical support for classroom hardware/software and digital learning platforms.
- Supported Microsoft 365 / Teams environments and trained teachers/students.
Skills
IT Support & Systems (Primary)
- IT Support • Help Desk • Technical Support • Troubleshooting
- Linux System Administration • Systems Maintenance • Logs & Services
- SSL/TLS Certificates • Basic Firewall Configuration • Monitoring
- Documentation • User Training • Bilingual Support (EN/ES)
Web Platforms (Secondary)
- Drupal • WordPress • Platform Support • Updates & Maintenance
- PHP (working knowledge) • MySQL (working knowledge)
Cloud & Databases (Foundations)
- Huawei Cloud (Foundations/Architecture) • Cloud Fundamentals
- Oracle Database Foundations • MySQL Fundamentals
Projects
Below are public platforms and sites I’ve supported/built/maintained. I treat platforms as production systems: stability, security, maintenance, and uptime matter.
Web Platforms & Public Portals (from my portfolio)
Certifications & Education
Certifications
- Huawei — Cloud Basics & Architecture
- Cloud Tech Fundamentals
- Oracle — Database Foundations
- Oracle — Java Fundamentals
- Python Programming — INFOP
- MySQL Database — INFOP
- Google — Mobile App Development (Digital Garage)
Education
- B.S. Systems Engineering — UNAH (Honors: Cum Laude)
- M.S. Artificial Intelligence — Blackwell University (In Progress — Online)
Contact
Email: [email protected]
LinkedIn: linkedin.com/in/chucklagos
GitHub: github.com/chucklagos
Twitter/X: @chucklagos
Resume: /resume.pdf
Recruiter note (short)
U.S. Citizen relocating to Houston (June–July 2025, flexible). Open to IT Support, Systems Support, and Infrastructure Support roles.